View Details
Click here to return to the main screen.
| Bid Classification: |
Services
|
|---|---|
| Bid Type: | RFP |
| Bid Number: | 26-012-RFP |
| Bid Name: | Procurement and Implementation of IT Service Management Platform |
| Bid Status: | Closed |
| Published Date: | Tue Feb 3, 2026 6:00:59 PM (EST) |
| Bid Closing Date: | Wed Mar 11, 2026 2:30:59 PM (EDT) |
| Question Deadline: | Mon Mar 2, 2026 12:00:00 PM (EST) |
| Electronic Auctions: | Not Applicable |
| Language for Bid Submissions: | English unless specified in the bid document |
| Submission Type: | Online Submissions Only |
| Submission Address: | Online Submissions Only |
| Public Opening: | No |
| Description: |
The city is seeking to replace its current IT Service Management (ITSM) platform, with a modern, scalable, and user-centric solution. The new ITSM platform will support the City’s strategic goals by enhancing service delivery, improving operational efficiency, and enabling greater integration across departments. Key priorities include a streamlined user experience, strong customization capabilities, cost optimization, and alignment with ITIL v4, the industry best practices. This Request for Proposal (RFP) invites qualified vendors to submit proposals for a comprehensive ITSM solution that will empower the City’s IT Operations to meet evolving organizational needs and deliver exceptional service outcomes. |
| Bid Document Access: | Bid document preview, bid opportunity, and award notices are available on the site free of charge. Suppliers are not required to register for a bid opportunity prior to previewing unsecured bid documents. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. To download secured documents and/or to participate in this opportunity, you will need to have a subscription plan or buy Pay-Per-Bid access for this opportunity (available if you don't have an active subscription). |
| Categories: |
Show Categories [+]
|